Privacy Policy

Last updated: 25 August 2026

At Kirat Kro, a sole proprietorship owned by Ramandeep Kaur (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and your rights, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

1. Information We Collect

When you visit https://kiratkro.com, place an order, or contact us, we may collect:

• Identity & contact data: name, email address, phone number, billing and shipping address.
• Order data: products purchased, order value, transaction records.
• Payment data: processed securely by Razorpay. We do not store your full card number, UPI PIN, CVV or bank credentials on our servers.
• Technical data: IP address, browser type, device information and cookies.

2. How We Use Your Information

• Process, fulfil and deliver your orders (including sharing with our courier partner Shiprocket).
• Send order confirmations, shipping updates and invoices.
• Respond to your enquiries and provide customer support.
• Process payments and prevent fraud.
• Comply with legal, GST and tax obligations.
• With your consent, send you promotional offers and updates (you can opt out anytime).

3. Sharing of Information

We share your information only with our payment gateway (Razorpay) to process payments; our logistics partner (Shiprocket) and couriers to deliver your order; service providers who help us operate the Website (e.g. email, hosting) under confidentiality obligations; and government/legal authorities where required by law. We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described here, including legal, accounting and tax requirements.

5. Data Security

We implement reasonable technical and organisational security measures to protect your data. Payment transactions are encrypted (SSL). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our Website uses cookies to enable core functionality (such as your cart and login), remember preferences, and analyse traffic. You can control or disable cookies through your browser settings, though some features may not function properly without them.

7. Your Rights

You have the right to access, correct or update your personal information; request deletion of your data (subject to legal retention requirements); and withdraw consent for marketing communications. To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our Website and products are not directed at children under 18. We do not knowingly collect personal data from children.

9. Grievance Officer & Contact

In accordance with Indian law, our Grievance Officer can be reached for any privacy-related questions or complaints:

• Grievance Officer: Ramandeep Kaur
• Email: info@kiratkro.com
• Address: Kirat Kro, Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised “Last updated” date.