Refund and Cancellation Policy

Last updated: 25 August 2026

At Kirat Kro (owned by Ramandeep Kaur), your satisfaction matters to us. This policy explains cancellations, returns and refunds for orders placed on https://kiratkro.com.

1. Order Cancellation

• You may cancel your order before it is dispatched by emailing us at info@kiratkro.com with your order number.
• Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return as per the conditions below.
• We reserve the right to cancel any order due to unavailability of stock, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.

2. Returns

Because our products are personal-care and cosmetic items, for hygiene and safety reasons we accept returns only where you received a damaged, defective, or leaking product; the wrong product; or a product that was expired or near expiry on arrival.

To be eligible: you must report the issue within 7 days of delivery; the product must be unused, unopened and in its original packaging with all seals intact; and you must provide your order number and clear photographs/an unboxing video of the issue.

Note: We do not accept returns for opened or used products, or for reasons of personal preference (e.g. change of mind, dislike of fragrance), unless the product is defective.

3. How to Request a Return

Email info@kiratkro.com with your order number, a description of the issue, and supporting photos/video. Our team will review and respond within 2 business days. If approved, we will arrange a pickup or provide return instructions.

4. Refunds

• Once your returned item is received and inspected (or your cancellation is approved), we will notify you of the outcome.
• Approved refunds are processed to your original payment method via Razorpay within 7–10 business days. The time for the amount to reflect in your account depends on your bank/card issuer.
• Shipping charges (if any) are non-refundable, except where the return is due to our error (damaged/wrong/defective product).

5. Exchanges

If you received a damaged or wrong item, we will replace it with the same product subject to availability. If the item is unavailable, we will issue a refund.

6. Non-Returnable Situations

• Products opened, used, or with broken seals (unless defective).
• Returns requested after the 7-day window.
• Products damaged due to misuse or improper storage after delivery.
• Free items or promotional gifts.

7. Contact Us

• Email: info@kiratkro.com
• Address: Kirat Kro, Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India